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Job Description

Job Title: Full Time Helpdesk IT Support Engineer (1^st / 2^nd Line)

Posted: 30th September 2020

Company: S2 Technologies

Department: Support Services

Location: Oxford (mainly office based with occasional travel to client sites and training venues)

Reports to: Technical Director

Benefits: Staff bonus Scheme, 20 days annual holiday rising to 25, pension scheme, ongoing training

Company Background:

S2 Technologies is a total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The support team handle a wide range of support requests and can often get involved in presales technical enquiries.

Job Position Summary:

Due to our ongoing success we are looking to recruit another member of staff for our internal helpdesk. The support provided will include fault diagnosis and rectification of Internet connectivity, Email including Microsoft Exchange environments, Microsoft Windows desktop, Office and server platforms, antivirus and firewalls.

Key Responsibilities:

• Provide support to customers via telephone, email and remote control for the range of products and services that S2 Technologies provide
• Complete IT administration requests
• Take responsibility of issues and requests keeping the customer informed at all times
• Diagnose and resolve customer problems, escalating when necessary.
• Handle general customer enquiries
• Liaise with third party organisations
• Provide reports to the client and the company

The Person:

You will have excellent communications skills and work well as part of a small team whilst being able to manage your own workload and time management. You will be enthusiastic with excellent problem solving skills. You will have a desire to continue learning and developing your knowledge and skills maintaining a keen interest and passion for IT.

Education / Qualification:

• Minimum of 5 GCSEs
• 2 A Level passes or equivalent
• Post Secondary School education relating to IT, qualifications or training desirable

Skill Requirements:

• Experience in providing IT support ideally in a helpdesk environment
• Technical knowledge of Microsoft Windows Desktop, Office and Server environments
• Excellent communication skills both written and verbal
• Ability to diagnose and resolve problems
• Good time management and prioritisation
• Initiative and self-motivated
• A professional working attitude
• The ability to learn and develop new product knowledge and skill sets
• Reporting

Experience in the following Technologies would be advantageous:

Desktop:

• Windows 7, 8 and 10 Professional
• Office 2010 – 2019
• Office 365
• Macos
• Apple iOS
• Anti-virus

Server:

• Windows 2008 – 2019
• Microsoft Exchange 2007 – 2016
• Citrix
• VMWare

Network:

• Netgear Switches, wireless and Routers
• Watchguard Firewall Appliances
• ADSL
• Leased Lines
• IPSec and SSL VPN
• DNS and DHCP

Job Description

Our Privacy Recruitment Policy

Your privacy is important to S2 Technologies Limited.  Before sending us your details please read this statement to make sure you are happy for the company to collect and process your data as part of its recruitment process.

Recruitment Data Privacy Statement

In order to operate the company’s recruitment process we will collect and store personal information you provide to us via the job vacancies page on the website, our online adverts or via recruitment agencies.  When you apply for a specified vacancy or send us your details on a speculative basis you will be providing certain information about yourself to the company.

What information do we hold and process?

• Name, address and contact details including email address and telephone number(s).
• Skills, experience and employment history with previous employers.
• When required for the role a DBS check will be requested.

Why does the company collect and process this data?

For legitimate business interests when establishing suitability for the vacant role, and on a legal basis as not to discriminate against job applicants on the grounds of any protected characteristics.

We will always balance your right to privacy where we use your data for our own legitimate business interests.

Who has access to this data?

Throughout the recruitment and selection process your data will only be accessible to the recruitment administrator and managers and individuals involved in the recruitment for the specific vacancy.

The company may also share your data with third parties in order to:

• Obtain pre-employment references from previous employers with your consent
• Obtain employment background checks from third party providers and obtain necessary criminal records checks from the Disclosure and Barring Service (DBS) if required.

How long does the organisation keep your data?

For unsuccessful applicants your contact details, CV and any interview notes will be held for a period of 12 months from the closure of the vacancy.  However, if the company would like to retain your details for future suitable vacancies, at the appropriate time the company will communicate and seek further consent from you to keep your details for a further period of time.

For successful applicants, all data gathered throughout the recruitment process will form part of your employment details and are covered by their own privacy notice.

How does the company protect your personal data?

The company takes the security of your data seriously.  There are internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

Where the company engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of the data.

Your rights:

You have the right to know what personal data we hold about you and to be provided with a copy and to have any inaccurate information corrected.  You may also have rights to restrict some of the processing we have described above or withdraw any consent you may have given us.  If you have any questions about this or would like to exercise your rights, please contact us at the through the details below.

If you have any questions about this Data Privacy Notice or your data or if you wish to complain, please contact Simon Withers, simon.withers@s2technologies.co.uk, 01865 980256 who will deal with your request.

You are also able to complain to the Supervisory Authority whose details can be found here https://ico.org.uk/global/contact-us/